FTP Setup

What is FTP?

FTP stands for 'File Transfer Protocol' - essentially, a tool used to upload and download information to a server.

FTP usage is most recommended in order to automate the process of transferring data between system A that provides data output to system B that accepts the input via a secure connection using FTP. When done correctly, the entire process can be automated such that the updates of data between the system are done without the intervention of a human being.

A common case to use an FTP to upload the inventory and listings configuration file would be to send in a file with updated costs (that are exported from another system) in order to keep the Feedvisor system most updated and capable of providing accurate profit according to the latest cost structure change.

How can we get started?

FTP is enabled by default on your account, and in order to access and use it, you will need:

1. An FTP client, such as FileZilla or winSCP.
2. An active user on a Feedvisor account.
3. An Inventory & Listings configuration file
4. Your log-in credentials are the username and password as you use it to log-in to Feedvisor.

Setup

Open your FTP client of your choice and enter the following information:

1. Host:ftps.feedvisor.com, Port: 990
2. Protocol- FTP - File Transfer Protocol
3. Encryption: Require implicit FTP over TLS
4. Logon Type: Normal
5. User: your Feedvisor username
6. Password: The password of said user
7. Passive ports(if needed) 53000-53030
8. Click Connect

* Select Passive  transfer mode, under Transfer Settings

Note: If your FTP client does not support special characters in the user (i.e @) please use the + sign

You should see a successful log-in message.

Once logged in, the accounts associated with your user will be displayed on the bottom-right window:
Uploading process 

To start Import process via FTP , please drag & drop the Inventory & Listings configuration (either at .csv or .xslx or .xls format) to the relevant account folder.

The upload and import process is initiated automatically.

Once the upload process is complete, the file will be deleted from the account folder (regardless if it was successful or not)

How can I know that my upload was successful?

In every account folder, there is a 'Results' sub-folder

The Results folder will contain the import results file for every upload and will present the status of the import and report the issues if there are any.

Result file name convention is result_ftp_import_[upload_time]_[original_file_name].csv

The Result folder contains all FTP Import/Export results for the last 2 weeks.

Having issues with FTP upload?

Please make sure that:

1. You are accessing the correct FTP account (for example, logged into MyStoreDE (Amazon.de) when uploading a file for MyStoreFR (Amazon.fr)
2. The file type used is either .csv, .xlsx or .xls
3. Maximum file size is 200MB.
4. You are using Implicit FTP over TLS, with the correct Hostname and Port
5. Make sure Passive Connection is used

Still have an issue? Please contact [e-mail] for more information